Privacy Policy
Last Updated: 25 February 2026
Your Privacy Matters to Us
Ratna Kendra is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our store, website, or interact with us through other channels.
Introduction
At Ratna Kendra, we understand the importance of your privacy. This Privacy Policy outlines our practices regarding the collection, use, and protection of personal information. As an offline-first business with over 54 years of experience, we prioritize building trust through transparency and responsible data handling.
This policy applies to information collected through our physical store, website (ratnakendra.com), Google My Business profile, JustDial listing, and any other channels through which we interact with customers.
Information We Collect
As an offline-focused business, Ratna Kendra collects minimal personal information. The data we collect includes:
In-Store Interactions
When you visit our physical store, we may collect your name, phone number, email address, and gemstone preferences to provide personalized service and follow-up communication.
Website Analytics
Our website uses analytics tools to understand user behavior, including pages visited, time spent, and device information. This data is aggregated and non-personal.
Contact Forms & Inquiries
If you submit an inquiry through our website or contact us via email or phone, we collect the information you provide to respond to your request.
Third-Party Platforms
Information you provide through Google My Business, JustDial, or other third-party platforms is governed by those platforms’ privacy policies. We may access limited information from these platforms to improve our services.
How We Use Your Information
Ratna Kendra uses the information we collect for the following purposes:
- Providing Services: To assist you in selecting gemstones and providing personalized recommendations
- Communication: To respond to inquiries, provide updates, and maintain customer relationships
- Business Operations: To manage inventory, sales records, and business analytics
- Marketing: To send promotional offers and updates (only if you have opted in)
- Website Improvement: To analyze user behavior and enhance our website experience
- Compliance: To comply with legal obligations and regulations
Data Security
Ratna Kendra implements reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:
- Secure storage of customer records in our physical location
- Limited access to personal information by authorized personnel only
- Use of secure, encrypted connections for online transactions and data transmission
- Regular review and update of security practices
However, no security system is completely impenetrable. While we strive to protect your information, we cannot guarantee absolute security. You acknowledge and accept the inherent risks of data transmission over the internet.
Third-Party Services
Ratna Kendra uses third-party platforms and services to enhance our business operations:
Google My Business: We maintain a Google My Business profile to help customers find us. Google collects and processes information according to its privacy policy.
JustDial: Our JustDial listing allows customers to find our contact information and reviews. JustDial’s privacy practices apply to data collected through their platform.
Website Hosting & Analytics: Our website is hosted by third-party providers who may collect analytics data. We encourage you to review their privacy policies.
Ratna Kendra is not responsible for the privacy practices of third-party services. We recommend reviewing their privacy policies for more information.
Your Rights
You have the following rights regarding your personal information:
- Access: You can request access to the personal information we hold about you
- Correction: You can request that we correct inaccurate or incomplete information
- Deletion: You can request deletion of your personal information, subject to legal requirements
- Opt-Out: You can opt out of marketing communications at any time
- Portability: You can request a copy of your information in a portable format
To exercise any of these rights, please contact us using the information provided in the Contact section below.
Cookies & Analytics
Our website uses cookies and similar tracking technologies to enhance user experience and gather analytics data. Cookies are small files stored on your device that help us recognize you and remember your preferences.
You can control cookie settings through your browser. However, disabling cookies may affect the functionality of our website. We use analytics data to understand how visitors use our site and to improve our services.
Contact Us
If you have questions about this Privacy Policy, concerns about your personal information, or wish to exercise your rights, please contact us:
Address: Chowk Sarafa Road, Gol Darwaza Rd, Chowk, Lucknow, Uttar Pradesh 226003
Phone: +91 99356 18834
Email: info@ratnakendra.com
Last Updated: 25 February 2026
Ratna Kendra reserves the right to update this Privacy Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services constitutes acceptance of the updated policy.