Frequently Asked Questions
Have questions about our gemstones, services, or policies? Browse our comprehensive FAQs to find answers. If you can't find what you're looking for, feel free to contact us directly.
Ratna Kendra was established in 1972, making us a trusted gemstone dealer with over 54 years of experience in Lucknow. Our longevity in the industry reflects our commitment to authenticity, quality, and customer satisfaction. We've built our reputation through decades of honest business practices and genuine products.
We are located at Near Gole Darwaza Chowk Sarrafa, Khun Khun Ji Road, Lucknow 226003, Uttar Pradesh. Our physical store is easily accessible and welcomes customers during our business hours (11:00 AM to 8:00 PM, Monday to Sunday). You can also find us on Google Maps and JustDial for directions and reviews.
No, Ratna Kendra operates exclusively as an offline business. We do not conduct online sales, accept online payments, or arrange shipping of products. All purchases must be made in person at our physical store in Lucknow. This approach allows us to maintain direct relationships with customers and ensure they can personally verify the authenticity and quality of gemstones before purchase.
Ratna Kendra is open Monday to Sunday from 11:00 AM to 8:00 PM. We recommend visiting during these hours to browse our collection and receive personalized assistance from our experienced team. For specific inquiries or appointments, you can contact us at +91 9935618834.
You can reach us through multiple channels: Phone: +91 9935618834, Email: info@ratnakendra.com, Location: Near Gole Darwaza Chowk Sarrafa, Khun Khun Ji Road, Lucknow 226003, UP, Google My Business: Available for reviews and directions, JustDial: Listed with customer reviews and contact information.
Ratna Kendra specializes in a wide variety of high-quality gemstones, including Navratna (Nine Precious Stones), individual gemstones like Pukhraj (Yellow Sapphire), Neelam (Blue Sapphire), Panna (Emerald), Manik (Ruby), Moti (Pearl), Moonga (Coral), Gomedh (Hessonite), and Lahsunia (Cat's Eye). We also offer certified natural diamonds, authentic Rudraksha beads, and healing crystals.
Yes, all our gemstones come with appropriate certifications from recognized gemological institutes. Where applicable, we provide certificates of authenticity and quality. However, we recommend that customers independently verify certifications through certified gemologists if they wish to do so. Our commitment is to provide genuine, certified products backed by documentation.
Authenticity can be verified through several methods: Visual Inspection by our experienced team, Certification from recognized labs, Professional Testing by independent gemologists, and Our Reputation built over 54 years. We encourage customers to ask questions and examine products thoroughly before making a purchase decision.
Natural Gemstones are formed in the earth over millions of years and possess unique characteristics, color variations, and inclusions. They are rare and valuable. Synthetic Gemstones are created in laboratories and, while chemically similar to natural stones, lack the natural formation process and are generally less valuable. Ratna Kendra specializes exclusively in natural gemstones.
Rudraksha is a seed from the Rudraksha tree (Elaeocarpus ganitrus), native to the Himalayan region. In Hindu and Buddhist traditions, Rudraksha beads are considered sacred and are believed to have spiritual and healing properties. They are traditionally used in meditation and prayer practices. Rudraksha beads are classified by the number of natural lines or 'faces' (mukhis) they have, ranging from one to fourteen.
Choosing a gemstone depends on several factors: Astrological Significance (different gemstones are associated with planets and zodiac signs), Personal Preference (color, size, and aesthetic appeal), Budget (prices vary based on quality and size), and Purpose (spiritual, medicinal, or jewelry). Our experienced team can provide personalized recommendations based on your needs and preferences.
Gemstone prices vary significantly based on several factors: Type of Gemstone, Quality (color, clarity, cut, and origin), Weight in Carats, and Certification status. We offer gemstones across various price ranges to accommodate different budgets. For specific pricing, we recommend visiting our store or contacting us directly. Prices are competitive and reflect the authentic quality of our products.
To purchase from Ratna Kendra: Visit Our Store during business hours, Browse & Select gemstones that interest you, Consult Our Team for personalized recommendations, Verify Quality by examining the gemstone and reviewing its certification, Complete Purchase in person at our store. We accept cash and other standard payment methods. All transactions are documented with proper receipts and certifications.
Yes, Ratna Kendra can assist with custom orders and specific requests. If you're looking for a particular type, size, or quality of gemstone, please contact us with your requirements. Our team will work to source the gemstone for you. However, availability and timelines depend on market conditions and supplier availability.
Yes, our team is knowledgeable about Vedic astrology and can provide recommendations based on your birth chart and astrological needs. However, we always emphasize that gemstone purchases should be based on personal choice and consultation with qualified astrologers. We provide information to help you make informed decisions but do not make medical or astrological claims.
Ratna Kendra accepts multiple payment methods for customer convenience: Cash, Debit Cards, Credit Cards, and Digital Payment Methods (UPI, etc.). All transactions are documented with proper receipts. For large purchases, we can discuss payment arrangements. Please contact us if you have specific payment requirements.
Yes, all purchases at Ratna Kendra come with detailed invoices and receipts that include: Product description and specifications, Weight in carats, Price and payment method, Certification details, Date of purchase, and Our contact information. These documents are important for warranty, insurance, and resale purposes. We recommend keeping them safe.
Our gemstones come with certifications from recognized gemological institutes such as Indian Institute of Gemology (IIG) and Gemological Institute of America (GIA). Certifications verify the authenticity, origin, and quality characteristics of the gemstone. Each certificate includes detailed information about the stone's properties.
Absolutely. We encourage customers to independently verify gemstones if they wish. You can take any gemstone to a certified gemologist or laboratory for testing and re-certification. This provides additional assurance and is a common practice in the gemstone industry.
If you have concerns about the authenticity of a gemstone purchased from Ratna Kendra: Contact us immediately with your concerns, Provide the original receipt and certification, We can arrange for independent testing, If authenticity is verified as false, we will address the issue according to our return policy. Our reputation is built on providing genuine products, and we take any authenticity concerns seriously.
Proper storage protects your gemstones and maintains their value: Store each gemstone separately to prevent scratching, Use a safe, lockbox, or secure drawer, Avoid damp areas, Avoid extreme temperature fluctuations, Avoid prolonged exposure to direct sunlight, Consider insuring valuable gemstones. We recommend having gemstones professionally cleaned and inspected periodically.
Different gemstones require different cleaning methods: General Cleaning involves gently washing with lukewarm water and mild soap using a soft brush, Avoid Harsh Chemicals like bleach or vinegar, Professional Cleaning is recommended for valuable gemstones. Some gemstones have specific cleaning requirements. We recommend consulting with our team or a professional jeweler for specific instructions.
Yes, gemstones can be damaged through: Physical Impact causing cracks or chips, Chemical Exposure affecting the surface or color, Temperature Shock causing fractures, Improper Storage causing scratching. Handle gemstones carefully and follow proper storage and care guidelines to prevent damage.
If your gemstone is damaged: Stop using it immediately to prevent further damage, Contact us to discuss the damage and available options, We can recommend professional repair services if applicable. Some damage may be repairable; others may not be. Ratna Kendra is not responsible for damage resulting from improper care or use.
Natural gemstones are extremely durable and can last for centuries if properly cared for. Unlike some materials, gemstones do not deteriorate with age. With proper storage, handling, and maintenance, your gemstones will retain their beauty and value for generations.
Many cultures and traditions attribute spiritual and healing properties to gemstones. In Vedic astrology, different gemstones are associated with planets and are believed to influence various aspects of life. However, Ratna Kendra does not make medical or scientific claims about gemstone properties. We provide information about traditional beliefs, but customers should consult qualified astrologers and healthcare professionals.
In Vedic astrology, each zodiac sign is associated with specific gemstones. However, personalized recommendations depend on your complete birth chart, not just your sun sign. We recommend: Consulting a qualified Vedic astrologer, Discussing your birth chart details, Getting personalized recommendations. Our team can provide general information about zodiac-gemstone associations.
No. Gemstones should not be considered a substitute for professional medical treatment. While gemstones are valued in traditional and spiritual practices, any health concerns should be addressed by qualified healthcare professionals. Gemstones can be worn alongside medical treatment as part of a holistic wellness approach, but not as a replacement.
Rudraksha beads are traditionally worn as: Mala Beads used for meditation and prayer (typically 108 beads), Bracelets worn on the wrist, Necklaces worn around the neck, Pendants worn as jewelry. Rudraksha should be treated with respect and kept clean. Avoid exposing them to harsh chemicals or extreme conditions. For specific guidance, consult spiritual or religious advisors.
Our return policy is: Return Period of 7 days from purchase, Products must be in original condition without signs of wear or damage, Original receipt and certification must be provided, All returned products are inspected for authenticity and condition, Refunds are provided at Ratna Kendra's discretion and in accordance with applicable laws. For detailed information, please refer to our Terms & Conditions.
Yes, exchanges are available for gemstones of equal or greater value. The exchange must occur within 7 days of the original purchase, and the gemstone must be in original condition. An exchange fee may apply depending on the value difference. Contact us to discuss your exchange request.
Gemstones are sold on an 'as-is' basis with certifications of authenticity and quality. We guarantee that our gemstones are authentic and genuine. However, we do not provide warranties regarding future value, investment potential, or healing properties. For detailed information about guarantees and limitations, please refer to our Disclaimer and Terms & Conditions.
If you're not satisfied with your purchase: Contact us within 7 days with your concerns, Provide the original receipt and certification, Explain the reason for dissatisfaction. We will work with you to find a resolution. Possible solutions include exchange, return (if eligible), or discussion of alternatives. We value customer satisfaction.
Still Have Questions?
Our team is here to help. Reach out to us directly for personalized assistance.