Terms & Conditions

Last Updated: 25 February 2026

Legal Agreement for Customers

These Terms & Conditions establish the legal framework for your interactions with Ratna Kendra. By visiting our store or using our website, you agree to be bound by these terms.

Introduction

These Terms & Conditions (“Terms”) govern your relationship with Ratna Kendra, a gemstone, diamond, and Rudraksha dealer established in 1972 in Lucknow, Uttar Pradesh. These Terms apply to all transactions, communications, and interactions with Ratna Kendra, whether conducted in person at our physical store or through our website.

By visiting our store, accessing our website, or engaging with our services in any manner, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree with any part of these Terms, you should not use our services.

Business Model Clarification

Important: Ratna Kendra is an offline-only business. We do not conduct online sales or transactions through our website. Our website is informational only and serves to provide details about our business, products, and policies.

All purchases must be made in person at our physical store located at:

Ratna Kendra: Chowk Sarafa Road, Gol Darwaza Rd, Chowk, Lucknow, Uttar Pradesh 226003

Customers are welcome to visit our store during business hours to browse our collection, receive personalized recommendations, and complete purchases. We do not accept online orders, online payments, or arrange shipping of products.

Product Information

Ratna Kendra specializes in high-quality, authentic gemstones, diamonds, and Rudraksha. Our product range includes:

Certified natural gemstones (Navratna, Pukhraj, Neelam, Panna, Manik, etc.)
Diamonds and diamond jewelry
Rudraksha beads and jewelry
Healing crystals and semi-precious stones

All products are sourced from reputable suppliers and, where applicable, come with appropriate certifications. Product descriptions, images, and specifications provided on our website or in our store are for informational purposes. Actual products may vary slightly in appearance due to the natural characteristics of gemstones.

Pricing & Availability

Prices for our products are subject to change without notice. While we strive to maintain accurate pricing information, we reserve the right to correct any errors. Availability of specific products is limited to our in-store inventory and may vary.

Customers are advised to contact us or visit our store to confirm current pricing and availability before making a purchase decision. We do not hold products or prices based on website information alone.

All prices are in Indian Rupees (INR) unless otherwise specified. Applicable taxes and duties will be calculated at the time of purchase in accordance with Indian tax laws.

Customer Responsibilities

By purchasing from Ratna Kendra, customers agree to:

Verify the authenticity and quality of products in person before purchase
Independently verify gemstone certifications if desired
Comply with all applicable local, state, and national laws regarding gemstone purchases
Use purchased products responsibly and in accordance with their intended purpose
Not resell products without proper authorization or misrepresent their origin
Provide accurate information when making inquiries or purchases

Product Care & Maintenance

Customers are responsible for the proper care and maintenance of purchased products. Ratna Kendra recommends:

Storing gemstones in a safe, dry place away from extreme temperatures
Avoiding exposure to harsh chemicals or cleaning agents
Having gemstones professionally cleaned and inspected periodically
Protecting gemstones from physical damage or scratches
Following specific care instructions provided at the time of purchase

Ratna Kendra is not responsible for damage to products resulting from improper care, storage, or use. Customers assume all responsibility for the condition of purchased products after purchase.

Returns & Exchanges

Ratna Kendra’s return and exchange policy is as follows:

Products must be returned in original condition within 7 days of purchase
Exchanges are available for products of equal or greater value
Returns are subject to inspection and verification of authenticity
Refunds are provided at Ratna Kendra’s discretion and in accordance with applicable laws
Products showing signs of wear, damage, or alteration are not eligible for return

For specific details regarding returns and exchanges, customers should contact us or inquire at our store. All return requests must be made in person or through direct communication with Ratna Kendra.

Intellectual Property Rights

All content on the Ratna Kendra website, including text, images, graphics, logos, and design elements, is the intellectual property of Ratna Kendra or its content providers. This content is protected by copyright and other intellectual property laws.

You are granted a limited license to view and use this content for personal, non-commercial purposes only. You may not reproduce, distribute, transmit, modify, or create derivative works of any content without explicit written permission from Ratna Kendra.

Unauthorized use of our intellectual property is prohibited and may result in legal action.

Dispute Resolution

In the event of any dispute, disagreement, or claim arising from your purchase or interaction with Ratna Kendra, we encourage you to contact us directly to resolve the matter amicably.

If direct communication does not resolve the dispute, the matter will be subject to the jurisdiction of the courts in Lucknow, Uttar Pradesh. Both parties agree to attempt resolution through negotiation before pursuing legal action.

Ratna Kendra reserves the right to pursue any legal remedies available under applicable law.

Governing Law & Jurisdiction

These Terms & Conditions are governed by and construed in accordance with the laws of India, specifically the laws of Uttar Pradesh. The courts of Lucknow, Uttar Pradesh shall have exclusive jurisdiction over any disputes arising from these Terms or your relationship with Ratna Kendra.

By agreeing to these Terms, you consent to the jurisdiction and venue of the courts in Lucknow, Uttar Pradesh.

Contact Information

For questions about these Terms & Conditions, disputes, or to discuss any matter related to your purchase or interaction with Ratna Kendra, please contact us:

Ratna Kendra

Address: Chowk Sarafa Road, Gol Darwaza Rd, Chowk, Lucknow, Uttar Pradesh 226003

Phone: +91 99356 18834

Email: info@ratnakendra.com

Business Hours: Monday to Sunday, 11:00 AM to 8:00 PM